Ordering

ORDERING

MAKING YOUR HAPPY PURCHASE

Ordering online is quick and easy at The Nest At No9, the shop is open 7 days a week, 24 hours a day.

Our payment process is operated through Pay Pal, we find this to be the safest and most secure.

All your card information is encrypted using the latest secure technology and passed directly to Pay Pal Pro for authorisation.

We can only process your order once authorisation has been obtained.

If you need any advice before making your purchase feel free to drop us a line.

Email – shop@thenestatno9.com

The Nest At No9 does not store or share any financial information provided by the customer.

 

COLLECT IN STORE AVAILABLE

 

DELIVERY

Most orders are dispatched within 2 working days of receiving your order unless we are experiencing extremely busy times, for example Christmas holidays. Please allow a few extra days during these periods. We make every effort to deliver your goods in the shortest time possible. If the item which you order is out of stock, or is going to be delayed in any way, we will contact you via email and offer you the option to cancel should you not wish to wait.

 

Post & packaging costs are as follows:

£4.95 for orders under £85*

* OVERSIZED OR HEAVY ITEMS £55 fixed delivery

Mainland UK is £55 Courier service (Mon - Fri)

For the Mainland UK orders over £85 are FREE, *excluding items that require a large/heavy item delivery service which are part of our fixed delivery service at £55.

For delivery to anything outside of Mainland UK, please contact us at shop@thenestatno9.com for a custom cart. 

If you have any queries about delivery or despatch, contact our team on (+44) 1234 714809.

The following surcharges and changes to service will apply for those locations outside the Mainland UK classification.

Delivery Service to the following postcodes/areas: 

DD, DG

EH

FK

G

KA (except KA27 & KA27), KY

ML

TD

AB1 to AB16

AB21 to AB25

AB30, AB39

PA1 to PA19

PH1 to PH3

AB31 to AB38

AB40 to AB56

IV1 to IV28

IV30 to IV32

IV36 to IV40

IV52 to IV54

IV63

KW1 to KW14

PA21 to PA38

PH4 to PH41

PH49 to PH50

Northern Ireland

HS

IV41 to IV49

IV51, IV55, IV56

KA27, KA28

KW15 to KW17

PA20

PA41 to PA49

PA60 to PA78

PH42 to PH44

ZE

Isle of Man

Channel Islands

Republic of Ireland 

 

PACKAGING  

Wrapping is so important to us at The Nest At No9 and your order will arrive in tissue paper tied with twine. The outer packaging may not always be as pretty as the inside as we are doing our best to be eco-friendly and we re-use boxes wherever possible.

 

PRICING POLICY

All prices are correct at the time of going to press, inclusive of VAT at the current rate. We do, however, reserve the right to change the price and specification of products without prior notice.

 

ONLINE RETURNS

We want you to enjoy & love every purchase from The Nest AtNo9. However, if for any reason you are not totally satisfied with your purchase, please return your item to us in appropriate and suitable packaging within 14 days of receipt. Please email shop@thenestatno9.com to arrange your refund. Please return orders via any tracked method to:

FAO Returns, The Nest AtNo9. 9High Street, Olney, Bucks, MK46 4EB

Alternatively, you are more than welcome to bring your returns to us in store. Please note, original receipt of purchase must be presented for the refund to be issued.

 

 RESPONSIBILITY

 Please note that as a small independent business we do not cover the delivery cost of returns. Items can only be returned if they're in perfect condition and in the original packaging, so please ensure that they are packed well. We reserve the right to refuse a return on any item that is not in the right condition.

We are unable to issue a refund for items that are lost, or damaged while being returned to us. So, we recommend that you get proof of postage or a tracking number to follow your parcel.

 

RETURNS TERMS AND CONDITIONS 

Unwanted items must be returned within 14 days of receipt to qualify for a refund. We are unable to exchange unwanted items with a different item.

Please ensure all items are packaged securely and sufficiently to withstand delivery.

Please note that replacement items or refunds cannot be issued until we have received the original items back to us.

We recommend that you use insured registered delivery and keep the receipt. We cannot accept liability for goods lost or damaged in transit.

All orders will be refunded within five working days of receipt of your return. Refunds may take up to 10 days to clear in your account.

We cannot be responsible for interest charges made by your credit card company whilst waiting for returns to be refunded to your card.

Please return orders to:

FAO TNANN RETURNS, The Nest At No9. 9 High Street, Olney, Bucks, MK46 4EB

 

REFUNDS IN STORE

We will always refund faulty goods bought in store. Anything you don't like we'll exchange or give you store credit as long as you bring it back within 14 days.

 

FAULTY ITEMS

If you believe your item is faulty please contact shop@thenestatno9.com When emailing please include as many detailed photographs of the damaged/faulty item as you can, and a description of the fault. Please do not attempt to fix the item of your own accord or via a third party as this may affect your entitlement to a refund, compensation, or reimbursement.

 All items must be checked upon receipt of delivery. If there are any breakages, defects or discrepancies please notify us within your earliest convenience. We will arrange collection of the faulty item from you and cover the delivery cost of the replacement to make sure you're happy.

 

NON-REFUNDABLE ITEMS

Special order items: please note if you purchase made to order items through the website or by telephone the order cannot be cancelled once it has been placed.

Gift vouchers: gift vouchers and e-vouchers are non-refundable.

Sale items

If you are uncertain whether your product classifies as a non-refundable item, please double check with us by calling us on (+44) 1234 714809 emailing shop@thenestatno9.com

 

CONTACT US

Shop@thenestatno9.com

You can email us 24 hours a day and we will respond as quickly as possible.

Weekend emails will normally be dealt with on Monday morning.

+44 1234 714809

Monday to Saturday: 10:00 to 17:00

Sunday: 11:00 to 15:00